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Future-state support model
Concept · Guided real-time assistance
In-Flow Performance Support.
A cinematic concept for support that arrives at the moment of the work — not in a separate tab, not weeks before it's needed. Quiet help, surfaced by the workflow itself.
Just-in-timeManager reinforcementWorkflow-aware
Environment
A desk at dusk, focused.
One person, mid-task. The workflow already in motion. Nothing else clamoring for attention.
Interaction
Help, surfaced softly.
A small prompt, the right snippet, a coaching cue — appearing only because the work itself asked for it.
Outcome
The next action changes.
Effectiveness measured at the behavior — what the person did next, and what happened downstream.
Adjacent worlds
Keep exploring
Quiet doorways into the rest of the world.
