An interactive workflow tool that helps beauty advisors quickly identify equivalent foundation shades across multiple Kendo-owned brands — protecting the rhythm of the live customer conversation.
Designed to support frontline decision-making during high-volume customer interactions, so advisors stay present with the person — not the catalog.
Interactive walkthrough · Cross-brand shade discovery
Advisors needed to recommend equivalent foundation shades across a portfolio of distinct brands — each with its own shade naming, undertone system, and packaging — without losing the rhythm of the live customer conversation.
Designed a paced interaction surface that takes one shade as input and returns its closest equivalents across the family. Restrained visual hierarchy keeps the advisor’s attention on the customer, not the interface.
Reduced cognitive load at the counter, faster cross-brand recommendations, and a consistent decision surface that scales across stores without scripting the human out of the moment.
Reducing operational friction so advisors can act with confidence in the moment a customer is deciding.
Connected work across the practice.
